All Integrations
PSALive
Autotask PSA + GenticFlow
AI L1 support that works inside your Autotask PSA
GenticFlow connects to Datto Autotask and diagnoses L1 tickets and proposes resolutions. Bidirectional sync with webhooks means tickets are picked up instantly, investigated, and resolved with notes written back to your PSA.
What You Get
Bidirectional Ticket Sync
- Webhook-based real-time sync
- Status, priority, and queue sync in both directions
- Resolution notes and comments posted automatically
- Organization mapping and contact matching
L1 Resolution in Your PSA
- Password resets, printer issues, browser problems diagnosed with resolution proposed for approval
- Fixes executed on endpoints via the GenticFlow endpoint agent
- Full diagnostic log posted to the ticket
- Ticket status updated in Autotask when resolved
AI-Powered Ticket Handling
- AI triage classifies tickets by issue type automatically
- Auto-resolution for password, printer, browser, email, VPN, and software issues
- Auto-investigation runs diagnostics on linked endpoints and posts findings
- Knowledge base auto-answer for general inquiries
Built for Multi-Client Delivery
- Per-client category controls - decide what gets handed over for each client
- Multi-tenant visibility across all Autotask clients
- Resolution notes post directly inside your PSA workflow
- Escalations handed back to your technicians with full investigation context
How It Works
1
Connect your Autotask PSA instance
API credentials setup in under 5 minutes.
2
Choose which ticket categories to hand over
Start with passwords, printers, browsers. Expand at your own pace.
3
AI classifies, investigates, and resolves L1 tickets
Tickets are triaged by issue type. Supported types are diagnosed with resolution proposed for approval. The rest are investigated with diagnostics posted as notes.
4
Resolution syncs back to Autotask
Notes, comments, and status updates appear in your PSA automatically.